New FCC Rate Regime Prioritizes Cost Reductions Over Quality of Service for Deaf and Hard-of-Hearing
SALT LAKE CITY, UT--(Marketwired - Jul 8, 2013) - Sorenson Communications today announced that it will stop providing IP Relay service at 4 p.m. MDT on July 31, 2013. In a letter to the Federal Communications Commission (FCC), the provider of industry-leading communications products and services for the deaf and hard-of-hearing stated that its decision to end its IP Relay service is the result of compensation rates that are too low to sustain quality service. A July 1 FCC Order reduced the rate paid to IP Relay service providers by 21 percent this year and by an additional six percent each of the following two years. Sorenson is the third IP Relay provider to stop providing service in the past three months.