The Equal Rights Center recently published the report titled, Disconnected: Housing Discrimination Against the Deaf & Hard of Hearing.
The report’s Executive Summary:
In the United States, more than nine million individuals identify as Deaf or hard of hearing, and approximately 2.1 million individuals identify as having a speech impairment. Many of these individuals rely on a Telecommunications Relay Service (TRS) to communicate by telephone. TRS is a term that encompasses a variety of technologies that facilitate telephone conversations for individuals with hearing or speech disabilities, including internet, video, and sign language systems. For many such individuals, TRS is a lifeline to government services, medical care, employment, and housing. TRS is a particularly useful tool when seeking rental housing, in that many prospective tenants contact housing providers by telephone to obtain critical threshold information about apartment availability, rental rates, and the application process.