Dusty Jessen has been an audiologist in a busy ENT practice for more than 12 years. In 2013 she wrote and published a handbook (Frustrated by Hearing Loss? 5 Keys to Communication Success) to help people cope with the challenges related to hearing loss. This book is being used by hearing care professionals around the country. Dr. Jessen is passionate about providing a fun and simple way for people to learn and practice strategies that are essential for communication success.