Brenda Battat steps up to the plate and becomes executive director of HLAA in March. It has brought renewed strength, morale, and rallied the staff as well as having spread enthusiasm to, and increase in, its national membership. Barbara Kelley becomes deputy executive director.
Because of all the letters written to FCC telling how much captioned telephone would help, WebCapTel service has been introduced. This allows one to make a captioned telephone call from any phone, including a cell phone.
HLAA presents its first, newly-created Lifetime Achievement Award to Mark Ross, Ph.D. at the Reno Convention in June.